This Refund Policy explains the conditions under which refunds may be granted by Victory Taekwondo and Fitness Centre, in compliance with Australian Consumer Law.

• Applies to memberships, events, classes, and merchandise.
• Ensures fairness and transparency for all members.
• Refunds are granted only under specified conditions.

Refunds may be granted in the following situations:

• Services not delivered as promised.
• Major cancellations or changes made by the Centre.
• Medical conditions preventing participation (with documentation).
• Consumer rights under Australian law.

• Submit a written refund request by email or via our Contact page.
• Provide proof of payment or membership details.
• Attach supporting documents (e.g., medical certificates if applicable).
• Requests must generally be made within 14 days of payment.

• Registration and administrative fees.
• Trial or promotional class fees.
• Fees for completed or ongoing services already provided.

Partial refunds may be issued where appropriate, including:

• Pro-rata refunds for unused weeks in memberships.
• Withdrawals before the midpoint of a class program.
• Event cancellations where partial participation occurred.

Approved refunds are processed within 10–14 business days using the original payment method, unless otherwise agreed.

• No refunds for expired or completed memberships.
• Refunds only for unused prepaid sessions, if eligible.
• Suspension or freezing of memberships does not guarantee a refund.

• Full refund if an event is cancelled by the Centre.
• Partial refund if rescheduled and the participant cannot attend.
• No refund for non-attendance without prior notice.

Refunds or exchanges are available for faulty or damaged merchandise returned within 14 days with proof of purchase, in line with consumer law.

At the Centre’s discretion, refunds may be granted outside of standard terms in cases such as long-term injury, relocation, or family emergencies.

• Email: support@victorytaekwondo.com.au
• Phone: +61 123 456 789 (business hours)
• Address: 123 Victory Street, Sydney, Australia
• We aim to respond to refund enquiries within 5 business days.